👁️ How to Fix: Wyze Camera Offline

Follow these steps in order. Most Wyze users fix the issue by step 3.

• Step 1: Unplug the Wyze camera for 30 seconds, plug back in. 80% of Wyze offline issues resolve with a simple power cycle.
• Step 2: Check the Wyze app for a firmware update. Wyze releases updates frequently and offline bugs are often patched within days.
• Step 3: Wyze cameras only connect to 2.4GHz WiFi. If your router's 2.4GHz band is overloaded or disabled, Wyze cannot connect.
• Step 4: Check your router's connected device list to see if the Wyze camera appears. If it does but the app shows offline, it's a Wyze cloud issue — check status.wyze.com.
• Step 5: If the Wyze app shows "Device is offline. Check power supply", the USB power adapter may be faulty. Try a different 5V/1A USB adapter.
• Step 6: Factory reset: hold the setup button on the camera for 10 seconds until the light flashes yellow, then set up again in the Wyze app.

Wyze Camera going offline is one of the most common smart home problems — searched 8,800 times every month. The most frequent causes are WiFi signal strength, cloud server outages on the manufacturer's end, firmware updates applied overnight, or the device losing its IP address after a router restart.

• WiFi signal drop: Smart devices need a minimum -65 dBm signal. Use our WiFi Checker tool to test your signal strength at the device location.
• Cloud outage: Wyze's servers can go down. Check the manufacturer's status page before spending time on local troubleshooting.
• Firmware update: Manufacturers push updates overnight. These sometimes break connectivity temporarily. Wait 24 hours before assuming hardware failure.
• IP address change: If your router restarted, the device may have a new IP. A power cycle of the device usually resolves this automatically.