🦅 How to Fix: Arlo Camera Offline

Follow these steps in order. Most Arlo users fix the issue by step 3.

• Step 1: Check the Arlo base station or SmartHub LED — it should be solid blue. A flashing amber LED means the base station has lost internet.
• Step 2: Restart the Arlo base station by unplugging for 10 seconds. Cameras reconnect automatically within 2-3 minutes.
• Step 3: Arlo cameras communicate with the base station via a proprietary RF signal, not WiFi. Move cameras closer to the base station if they keep dropping.
• Step 4: Check camera battery levels in the Arlo app. Below 20% battery causes cameras to enter low-power mode and appear offline.
• Step 5: For Arlo Pro 4 / Ultra (direct WiFi models): check the camera is connecting to 2.4GHz not 5GHz, and RSSI is above -65 dBm.
• Step 6: If offline after a firmware update: remove the camera from the app, hold the sync button for 10 seconds to factory reset, then re-add to your Arlo account.

Arlo Camera going offline is one of the most common smart home problems — searched 11,000 times every month. The most frequent causes are WiFi signal strength, cloud server outages on the manufacturer's end, firmware updates applied overnight, or the device losing its IP address after a router restart.

• WiFi signal drop: Smart devices need a minimum -65 dBm signal. Use our WiFi Checker tool to test your signal strength at the device location.
• Cloud outage: Arlo's servers can go down. Check the manufacturer's status page before spending time on local troubleshooting.
• Firmware update: Manufacturers push updates overnight. These sometimes break connectivity temporarily. Wait 24 hours before assuming hardware failure.
• IP address change: If your router restarted, the device may have a new IP. A power cycle of the device usually resolves this automatically.